Question 1

Stakeholder Mapping

Accepted Answer

Stakeholder mapping is the process of identifying and categorizing all individuals or groups impacted by a project. It helps prioritise stakeholders based on their influence, interest, and importance to ensure effective communication and management.

Question 2

Empathy Mapping

Accepted Answer

Empathy mapping is a tool used to understand users' thoughts, feelings, behaviors, and needs by visualizing what they say, think, do, and feel. It helps teams build deeper insights into user experiences and design more effective, user-centered solutions.

Question 3

Creation of Personas

Accepted Answer

Creating personas involves crafting research-based profiles that represent key user types, detailing their goals, behaviors, and pain points. These personas guide user-centered design and decision-making.

Question 4

Plan to implement solution

Accepted Answer

To implement a solution, first define clear objectives and break down the process into actionable steps. Then allocate resources, assign roles, set timelines, and continuously monitor progress to ensure successful execution and iteration.

Question 5

Understanding Innovation

Accepted Answer

Innovation in design thinking is about creating user-centered solutions through experimentation and challenging assumptions.

Question 6

User Journey Map Creation & Analysis

Accepted Answer

A user journey map outlines the key touchpoints and emotions a user experiences with a product or service. It helps identify pain points and opportunities for improving the overall user experience.

Question 7

Art of Storytelling

Accepted Answer

The art of storytelling involves crafting a compelling narrative that connects emotionally with an audience, making information memorable and engaging. It uses characters, conflict, and resolution to convey messages in a relatable and impactful way.

Question 8

Business Model Creation

Accepted Answer

Business model creation involves defining how a company creates, delivers, and captures value. It includes outlining key components like target customers, value propositions, revenue streams, cost structures, and key activities.

DESIGN THINKING FOR SUSTAINABLE BUSINESS DEVELOPMENT

Modules